Patient Resource Patients

Preparing For Your Appointment

We want to provide you with the best possible orthopedic care in a timely manner and in a pleasant atmosphere. We know your appointment with your doctor is important to you and that you need to know what is expected at the time of your appointment. If you have any suggestions how we might improve on this, we appreciate any input you might have.

What to Bring to My Appointment 

• Current list of medications
• A current government issued photo ID, such as a driver’s license, identification card, passport, etc.)
• Insurance cards
• Co-payment or deposits

Imaging Exams and Medical Records

If you have had X-rays or any other diagnostic studies (i.e. MRI) from outside of Kootenai County, it is your responsibility to bring a CD or the actual films to your appointment. It is important to have your medical records for your current injury or condition, please be sure your primary care provider has sent this information to our office prior to your appointment. 

Prescriptions and Refills

This office does not prescribe pain medication prior to surgery. Medication will be refilled through your pharmacy (faxed request) during office hours only. 48-hours notice is required, as it may take some time to check with your doctor to arrange the refill.

What to Wear

Please wear comfortable clothing to your appointment that is easy to put on and take off. You may be asked to change into a medical gown for your examination, depending on the nature of your injury.

If your doctor requests an X-ray, you may also be asked to remove jewelry, hearing aids, eyeglasses, other metal objects, etc. that may interfere with the imaging study.

Insurance and Payment


OSSM is currently contracted with the insurance plans listed below.

If you do not see your insurance plan on this list, please contact us at 208-664-2175 “billing” option and we will be more than happy to check on benefits and preferred provider status.


AARP – United Healthcare

Asuris Northwest

Blue Cross of Idaho

Blue Cross Federal

Blue Cross/Blue Shield

Bright Path/ St Lukes Health Partners


First Choice


Indian Health Services

Kaiser Permente

Medicaid of Idaho


Molina Healthcare

Mountain Health Coop/University of Utah


Pacific Source


Regence Blue Shield

Select Health thru Select Medical Network

Tricare West

United Health Care

Medicare Advantage Plans

AARP Medicare Complete – Idaho Plan

Aetna Medicare Advantage

Blue Cross Secure Blue / True Blue

Humana Medicare Advantage

Molina Healthcare

Pacific Source Med


Premera Medicare Advantage

Regence Blue Shield

United Healthcare

We DO NOT accept the following plans:

Out of State Worker’s Compensation

Out of State Medicaid

Disclaimer: This list may not be all inclusive, is subject to plan provisions and may be subject to change. If you do not see your insurance plan on this list, please contact us and we will be more than happy to check on benefits and preferred provider status.

We also offer generous discounts for self-pay patients. Payment arrangements for patients who do not have insurance and cannot afford to pay for their visit the same day of service or who have high deductibles.

Please call 208-664-2175 and select the “billing option” if you have additional questions. Billing office hours are Monday thru Friday 8am to 5pm.

What is a referral?

An insurance authorization/referral is a special kind of pre-approval that individual health plan members must obtain from their chosen primary care physician before seeing a specialist.

How to request an authorization/referral from your Primary Care Physician:

  • Tell them what body part is hurting you
  • Tell them you want to schedule an appointment with the doctor you wish to see at OSSM
  • Ask them to fax a referral to our clinic(208) 684-1226.

Once we receive the insurance authorization/referral we will contact you to schedule your appointment. If you don’t hear from us after 1 week, please call back so we can follow up.

We look forward to providing quality comprehensive orthopedic care.

For questions or concerns please call 208-664-2175.


Co-payments are due at the time of the visit. If you do not have insurance we would be happy to make payment arrangements or provide a discount for payment in full at the time of the visit.

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