Important Message to our Patients

Office Requirements Related to COVID-19

Preparing For Your Appointment

We want to provide you with the best possible orthopedic care in a timely manner and in a pleasant atmosphere. We know your appointment with your doctor is important to you and that you need to know what is expected at the time of your appointment. If you have any suggestions how we might improve on this, we appreciate any input you might have.

What to Bring to My Appointment 

Insurance, Picture Identification and Medical History

• Completed Patient Intake Forms
• Current list of medications
• A current government issued photo ID, such as a driver’s license, identification card, passport, etc.)
• Insurance cards
• Co-payment or deposits

Imaging Exams and Medical Records

If you have had X-rays or any other diagnostic studies (i.e. MRI) from outside of Kootenai County, it is your responsibility to bring a CD or the actual films to your appointment. It is important to have your medical records for your current injury or condition, please be sure your primary care provider has sent this information to our office prior to your appointment. 

Prescriptions and Refills

This office does not prescribe pain medication prior to surgery. Medication will be refilled through your pharmacy (faxed request) during office hours only. 48-hours notice is required, as it may take some time to check with your doctor to arrange the refill.

What to Wear

Please wear comfortable clothing to your appointment that is easy to put on and take off. You may be asked to change into a medical gown for your examination, depending on the nature of your injury.

If your doctor requests an X-ray, you may also be asked to remove jewelry, hearing aids, eyeglasses, other metal objects, etc. that may interfere with the imaging study.

Online Forms

The following forms have been provided on our website that require completion prior to your visit.

Patient Intake Form

Medical Consent

Financial Responsibility Policy

Permission Form

Patient Health History

Insurance and Payment

We accept most major insurances. It is your responsibility to make sure your services with us will be covered. Please call your insurance carrier and verify that Orthopedic Surgery and Sports Medicine and your Doctor (this is best verified by confirming the billing address) are in your network.

What is a referral?

An insurance authorization/referral is a special kind of pre-approval that individual health plan members must obtain from their chosen primary care physician before seeing a specialist.

How to request an authorization/referral from your Primary Care Physician:

  • Tell them what body part is hurting you
  • Tell them you want to schedule an appointment with the doctor you wish to see at OSSM
  • Ask them to fax a referral to our clinic(208) 684-1226.

Once we receive the insurance authorization/referral we will contact you to schedule your appointment. If you don’t hear from us after 1 week, please call back so we can follow up.

We look forward to providing quality comprehensive orthopedic care.

For questions or concerns please call 208-664-2175.

Payments

Co-payments are due at the time of the visit. If you do not have insurance we would be happy to make payment arrangements or provide a discount for payment in full at the time of the visit.

Pay Online

You may also make payments by logging on to www.myzpay.com/OSSM

Care Credit 

Patient Education

DID YOU KNOW?

OSSM is the only Orthopedic Surgery and Sports Medicine group that all surgeons are fellowship trained.